Monday, September 26, 2011

Does Attitude Matter? Customers and Employees Think So. What About You?.

We’ve all heard the platitudes about having a positive attitude.
Does it really make a difference in the workplace?
It is an interesting question since none of us are perfect and attitude
may not be our strong suit. A 2010 study by Stanford Research Institute
and Carnegie Mellon Foundation with Fortune 500 CEO’s found that
75% of long term job success depends on people skills, while only
25% depended on technical knowledge. The soft skills seem to matter
the most. Executives want team players and people who can work well
with each other.

The soft skills needed are:
- Communication skills
- Positive and productive interactions with others
- Showing manners and kindness
- Being on time
- Willing to be accountable
- Having a positive and professional attitude.

I have always questioned why they are called soft skills since for many they are the hardest
skills to practice everyday. How about calling them “common sense skills for any person
working”.

The secret to job security may be - show up, be a team player, do your job, act
appropriately and have a positive attitude. The benefit will be satisfied customers, happier
co-workers and possibly a richer bottom line.
#custserv
Lisa's Site

2 comments:

richardrshapiro said...

Lisa, you are absolutely correct that having people who have a positive attitude is not only key to having good internal teamwork, but it will automatically improve service to customers. And, I love your point about using the name "soft" skills when, it's true it is much more difficult to find associates who have excellent people skills or as you name them "common sense" skills. Thanks for sharing your expertise! Richard Shapiro, The Center For Client Retention

Lisa Ford said...

Richard, It seems so simple doesn't it....however we know it is not so! Thanks for taking time to comment.
Lisa